Privacy Policy

Osprey Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, and protected when you visit this website, call for service, submit a call request or service request form, or otherwise communicate with Osprey Appliance Repair. By accessing or using this website, or by contacting Osprey Appliance Repair by phone, email, text, or form submission, you agree to the practices described in this Privacy Policy.

This website is primarily informational and does not process payments, credit card transactions, or other direct online purchases. If you submit a service request, call request, or otherwise contact Osprey Appliance Repair, the information you provide may be transmitted by email and used to respond to your inquiry, schedule service, coordinate operational needs, and provide customer support.

Osprey Appliance Repair may collect personal information you voluntarily provide, including your name, telephone number, email address, street address, appliance details, service request information, scheduling preferences, and any additional information you include in a message, form submission, voicemail, email, text message, or other communication. If you contact Osprey Appliance Repair by telephone, text, email, or website form, the contents of those communications may be retained as necessary for customer service, recordkeeping, operations, quality assurance, or legal compliance.

When you use this website, certain non-personal or automatically collected information may also be gathered, such as browser type, device type, operating system, pages viewed, dates and times of access, referring websites, approximate geographic location based on IP address, and general website usage data. This information may be collected through cookies, web beacons, server logs, pixels, or similar technologies to help improve website functionality, analyze traffic, understand user behavior, maintain security, and enhance user experience.

Cookies and similar technologies may be used to remember preferences, improve navigation, measure website performance, and better understand how visitors interact with this website. Most browsers allow you to control cookies through browser settings. Disabling cookies may affect certain website features or functionality. By continuing to use this website, you understand that non-personal browsing data may be collected through cookies or web beacons for website improvement and user experience purposes.

Personal information collected through this website or through direct communications may be used to contact you, respond to service requests, schedule appointments, confirm details, provide updates, send service-related messages, improve operations, maintain internal business records, prevent fraud or abuse, comply with legal obligations, and protect the rights, property, or safety of Osprey Appliance Repair, its users, customers, partners, or others.

By submitting a service request form, placing a call, sending a text, sending an email, or otherwise contacting Osprey Appliance Repair, you expressly agree to allow Osprey Appliance Repair and its partners to contact you by phone, email, or text for service-related purposes, including appointment scheduling, service coordination, follow-up communications, customer support, operational communications, and related business purposes. You understand and agree that these communications may be made using the contact information you provide.

You also acknowledge and agree that information you provide may be shared with trusted partners, contractors, technicians, dispatch providers, call handling providers, customer communication providers, website service providers, analytics providers, and other service partners when reasonably necessary for operations, scheduling, fulfillment of service requests, business administration, technical support, legal compliance, or other legitimate service-related needs. Osprey Appliance Repair does not state that it sells personal information for monetary consideration through this website; however, information may be disclosed as described in this Privacy Policy for operational and service purposes.

Osprey Appliance Repair may disclose information if required to do so by law, regulation, subpoena, court order, legal process, or governmental request, or when disclosure is reasonably necessary to investigate fraud, enforce policies, collect debts, respond to claims, protect legal rights, or protect the safety and security of the business, its customers, its partners, or the public.

Because service request submissions are sent by email, you understand that internet and email transmissions may not always be completely secure. While reasonable efforts may be used to protect information, no website, email system, server, or method of transmission or storage can be guaranteed to be fully secure. By using this website and submitting information, you acknowledge and accept these risks.

Osprey Appliance Repair may retain personal and non-personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and service records, resolve disputes, enforce agreements, comply with legal obligations, and support ongoing operational needs. Retention periods may vary depending on the nature of the information and the reason it was collected.

This website may use third-party tools, plugins, analytics services, hosting providers, email systems, mapping tools, or other technical services that may process data in connection with website functionality and business operations. Such third parties may collect or receive information in accordance with their own systems and practices when necessary to support the website or related service operations.

This website may contain links to third-party websites or services. Osprey Appliance Repair is not responsible for the privacy practices, content, security, or policies of any third-party site or service. Your use of any linked third-party website is at your own risk, and you should review the applicable privacy policies of those third parties.

If you wish to opt out of phone calls, text messages, or other service-related communications to the extent applicable, you may request to do so by calling (224) 298-4485. Even if you opt out of certain communications, Osprey Appliance Repair may still contact you as reasonably necessary to respond to an active inquiry, coordinate requested service, comply with legal obligations, or protect legal rights.

This website is not directed to children under 13, and Osprey Appliance Repair does not knowingly collect personal information online from children under 13. If information is believed to have been submitted by or on behalf of a child under 13, appropriate steps may be taken to delete it when reasonably possible.

If you are a resident of a state that provides privacy rights under applicable law, you may have certain rights regarding the personal information collected about you, subject to lawful exceptions and verification requirements. Depending on applicable law, these rights may include the right to request access to certain personal information, request correction of inaccurate information, request deletion of certain information, or request information about categories of data collected, used, or disclosed. Any such requests will be handled in accordance with applicable law and may be limited where an exception or legal basis for retention or use applies.

By using this website or contacting Osprey Appliance Repair, you agree that any dispute, claim, or controversy arising out of or relating to the website, any service request, any communication, privacy practices, or services provided shall first be addressed exclusively through direct negotiation with Osprey Appliance Repair. You expressly waive, to the fullest extent permitted by applicable law, any right to sue, commence litigation, participate in a class action, or pursue any legal action beyond direct negotiation in connection with the website or services.

To the fullest extent permitted by law, you further agree that the maximum total compensation, damages, recovery, or liability of any kind arising from or relating to the website, any form submission, any communication, this Privacy Policy, or any service-related claim shall not exceed one hundred dollars ($100), regardless of the theory of liability asserted.

You also agree that, in the event of any dispute, claim, or disagreement related to the website, this Privacy Policy, or any services, each party shall bear its own legal fees, attorney fees, costs, and expenses, and you waive any right to seek reimbursement of such fees or costs from Osprey Appliance Repair, its owners, employees, contractors, affiliates, or partners.

To the fullest extent permitted by applicable law, this Privacy Policy and any related dispute shall be interpreted to limit liability and remedies as stated herein. If any provision of this Privacy Policy is found invalid or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

Osprey Appliance Repair may update or modify this Privacy Policy at any time without prior notice by posting a revised version on this website. Your continued use of the website or continued communication with Osprey Appliance Repair after any changes are posted constitutes your acceptance of the revised Privacy Policy.

If you do not agree with this Privacy Policy or any of its terms, including the terms regarding communications, sharing with trusted partners, collection of non-personal browsing data, dispute resolution through direct negotiation only, limitation of liability, and responsibility for your own legal fees and expenses, you should not use this website, submit any form, or contact Osprey Appliance Repair through the website or by phone, email, or text.